711bets Privacy Policy

711bets ("711bets", "the Platform", "we", "us", "our") is committed to safeguarding the privacy and personal data of every individual who accesses or uses the 711bets online gaming platform at https://711bets.app. This Privacy Policy ("Policy") sets out how 711bets collects, uses, stores, shares, and protects personal data in connection with the operation of the 711bets platform and its associated services.

This Policy applies to:

• All registered 711bets account holders;
• Individuals who visit the 711bets website without registering;
• Individuals who contact 711bets customer support via live chat, email, or any other channel;
• Individuals whose personal data is processed by 711bets in connection with its regulatory compliance, fraud prevention, or responsible gaming obligations.

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission of the Philippines ("NPC"). 711bets acts as the personal information controller in respect of the personal data described in this Policy.

This Policy should be read alongside the 711bets Terms & Conditions and Responsible Gaming Policy, which are incorporated by reference into this Policy. By using the 711bets platform, you acknowledge that you have read, understood, and agreed to the practices described in this Policy.

711bets collects personal data that is adequate, relevant, and limited to what is necessary for the purposes described in this Policy. The categories of personal data we collect are set out below.

Identity & Contact Data

• Full legal name as it appears on a valid Philippine government-issued identification document;
• Date of birth (to verify that you meet the 21+ age requirement for gaming under Philippine regulations);
• Gender;
• Nationality and country of residence;
• Mobile number registered in the Philippines;
• Email address;
• Home address (barangay, city/municipality, province, ZIP code).

Identity Verification (KYC) Data

• Scanned or photographed copies of valid Philippine government-issued identification (e.g., PhilSys National ID, passport, driver's license, SSS/GSIS ID, voter's ID, PRC ID);
• Selfie photograph for liveness and document-matching verification;
• Taxpayer Identification Number (TIN) where required for large transactions under Philippine tax and AML regulations.

Financial & Transaction Data

• GCash account number or registered mobile number;
• Maya (PayMaya) account details;
• Bank account name, account number, and bank branch (for BPI, BDO, Metrobank, and other Philippine bank transfer methods);
• Transaction history including deposit amounts, withdrawal requests, dates, and payment method used;
• Cryptocurrency wallet address (for USDT TRC20 transactions);
• Visa/Mastercard card details (card number is tokenised and never stored in full on 711bets servers).

Gaming Activity Data

• Wagers placed, game sessions accessed, bet amounts, win/loss records, and bonus activity across all 711bets game categories including slots, live casino, sports betting, sabong, and bingo;
• Responsible gaming tool settings such as deposit limits, session time reminders, cool-off periods, and self-exclusion status;
• Customer support interaction records.

Technical & Usage Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser information;
• Platform access timestamps and session duration;
• Cookie identifiers and similar tracking technologies (see Section 7);
• Referral source and marketing attribution data.

711bets collects personal data through the following channels:

• Account Registration: When you create a 711bets account, you voluntarily provide identity, contact, and age-verification information through the registration form.
• Identity Verification (KYC): When you submit identification documents to complete the Know Your Customer verification process required before your first withdrawal.
• Deposits and Withdrawals: When you initiate financial transactions through the 711bets cashier, payment method details and transaction records are collected.
• Platform Use: As you browse and play on 711bets, gaming activity, session data, and technical usage data are automatically collected.
• Customer Support: When you contact the 711bets support team via live chat or email, the content of your communications and your account details are recorded.
• Cookies and Similar Technologies: When you visit the 711bets website, cookies and similar tracking technologies collect certain technical and behavioural data automatically. See Section 7 for details.
• Third-Party Sources: 711bets may receive data about you from identity verification service providers, payment processors, fraud prevention services, and publicly available Philippine government databases, to the extent permitted by law.

Under the Philippine Data Privacy Act, 711bets processes your personal data on the following legal bases:

Where 711bets relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before your withdrawal. To withdraw consent for marketing communications, contact our support team via live chat or email.

711bets uses the personal data it collects for the following specific purposes:

• Account Management: To create, maintain, and administer your 711bets account, including processing your registration, verifying your identity, managing your account settings, and enabling 711bets Login access;
• Payment Processing: To process deposits via GCash, Maya, BPI, BDO, Metrobank, 7-Eleven, Coins.ph, USDT TRC20, Visa, and Mastercard, and to process withdrawal requests to your verified payment accounts;
• Gaming Services: To provide access to all 711bets game categories, record your gaming activity, apply bonus and promotion eligibility, and resolve game disputes or technical issues;
• Regulatory Compliance: To fulfil 711bets's obligations under Philippine anti-money-laundering laws, gaming regulations, and tax reporting requirements, including the submission of mandatory transaction reports to relevant Philippine authorities;
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, account takeover attempts, collusion, bonus abuse, and unauthorised access to the 711bets platform;
• Responsible Gaming: To monitor gaming activity for indicators of problem gambling, administer responsible gaming tools such as deposit limits and self-exclusion, and fulfil our duty of care to vulnerable players;
• Customer Support: To respond to your enquiries, resolve complaints, and maintain records of support interactions for quality and training purposes;
• Marketing Communications: With your consent, to send you personalised promotional offers, bonus notifications, and platform updates via SMS, email, or in-platform notification;
• Platform Improvement: To analyse aggregated usage data, improve the 711bets platform, and develop new features and services for Filipino players.

711bets will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required by law, obtaining your consent.

711bets does not sell your personal data to third parties under any circumstances. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

Service Providers

711bets engages trusted third-party service providers who assist in the operation of the platform, including:

• Payment processors: GCash (Mynt/Globe Fintech), Maya (Voyager Innovations), local Philippine banks, and international card networks (Visa, Mastercard) — for processing deposits and withdrawals;
• Identity verification providers: Third-party KYC and liveness verification services — to verify the identity and age of account holders;
• Cloud infrastructure providers: For secure hosting, data storage, and content delivery;
• Customer support platforms: Live chat software providers that facilitate real-time player support;
• Analytics providers: For aggregated, non-identifiable platform usage analysis.

All third-party service providers are bound by data processing agreements that require them to process your personal data only on 711bets's instructions, in accordance with this Policy, and with appropriate security measures in place.

Regulatory and Law Enforcement Authorities

711bets will disclose personal data to Philippine government authorities, regulators, law enforcement agencies, or courts where required to do so by applicable Philippine law, a valid legal process, a regulatory directive, or a court order. Such disclosures may include transaction reports submitted to the Anti-Money Laundering Council (AMLC) of the Philippines.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or a portion of 711bets's business assets, your personal data may be transferred to the acquiring or successor entity, subject to the same privacy protections as described in this Policy. You will be notified of any such transfer where required by Philippine law.

711bets uses cookies and similar tracking technologies on the 711bets website to enhance your experience, maintain your session, prevent fraud, and analyse platform usage. A cookie is a small text file that is stored on your device when you visit a website.

Types of Cookies Used

You may control or disable non-essential cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may impair the functionality of the 711bets platform, including your ability to log in and access games. 711bets does not use third-party advertising or retargeting cookies.

711bets retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

• Account and identity data: Retained for the duration of your active 711bets account plus a minimum of five (5) years following account closure, in accordance with Philippine AML record-keeping requirements.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of the transaction, as required under Philippine anti-money-laundering regulations and tax laws.
• KYC documentation: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Gaming activity records: Retained for up to three (3) years from the date of each gaming session for dispute resolution and responsible gaming monitoring purposes.
• Customer support records: Retained for up to two (2) years from the date of the support interaction.
• Marketing consent records: Retained for the duration of your consent plus three (3) years, for audit and compliance purposes.
• Technical and usage data (cookies): Retained in accordance with the cookie durations set out in Section 7.

Upon expiry of the applicable retention period, 711bets will securely delete or anonymise your personal data in a manner that ensures it cannot be reconstructed or re-identified.

711bets implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:

• Encryption in transit: All data transmitted between your device and the 711bets platform is encrypted using TLS 1.2 or higher, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit;
• Encryption at rest: Sensitive personal data stored on 711bets servers — including KYC documents and payment account details — is encrypted at rest using AES-256 encryption;
• Access controls: Access to personal data is restricted to 711bets personnel and authorised service providers who have a legitimate need to process it for the purposes described in this Policy. Role-based access controls and multi-factor authentication are enforced for all internal systems;
• Payment security: 711bets does not store full card numbers. Card transactions are processed through PCI DSS-compliant payment gateways. GCash and Maya transaction data is processed through the respective providers' secure APIs;
• Penetration testing and security audits: 711bets conducts regular security assessments, including vulnerability scanning and penetration testing, to identify and remediate security weaknesses before they can be exploited;
• Incident response: 711bets maintains a documented personal data breach response procedure. In the event of a personal data breach that is likely to result in harm to you, 711bets will notify the National Privacy Commission and affected individuals within the timeframes prescribed by Philippine law.

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 711bets. To exercise any of these rights, contact the 711bets Data Privacy Officer as described in Section 14.

Right to Be Informed

You have the right to be informed of how your personal data is collected and processed. This Privacy Policy fulfils 711bets's obligation to provide you with this information in a clear and accessible format.

Right to Access

You have the right to request a copy of the personal data that 711bets holds about you, and to obtain information about the purposes for which it is processed, the categories of data held, and the recipients with whom it has been shared. 711bets will respond to verified access requests within fifteen (15) business days.

Right to Rectification

You have the right to request the correction of inaccurate or incomplete personal data held by 711bets. For account-level information such as your contact details or address, you may update certain fields directly via your 711bets account settings. For identity and KYC data, corrections must be submitted with supporting documentation via the support team.

Right to Erasure or Blocking

You have the right to request the deletion or blocking of personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the processing is unlawful. Please note that 711bets may be required to retain certain data for mandatory periods under Philippine AML and tax laws, as set out in Section 8, regardless of an erasure request.

Right to Data Portability

You have the right to receive personal data you have provided to 711bets in a structured, commonly used, and machine-readable format, and to transmit that data to another controller, where technically feasible.

Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you have grounds relating to your particular situation.

Right to File a Complaint

If you believe that your data privacy rights have been violated, you have the right to file a complaint with the National Privacy Commission of the Philippines (NPC). Details of the NPC complaints process are available on the NPC's official website.

The 711bets platform is strictly intended for individuals who are twenty-one (21) years of age or older, in accordance with Philippine gaming regulations. 711bets does not knowingly collect personal data from individuals under the age of 21.

Age verification is a mandatory step in the 711bets account registration and KYC process. Any account found to belong to an individual under the age of 21 will be immediately suspended, all balances will be frozen pending investigation, and the matter will be reported to the relevant Philippine regulatory authority.

If you are a parent or guardian and you believe that a minor has created a 711bets account or submitted personal data to 711bets without your knowledge, please contact our support team immediately via live chat or at [email protected]. We will investigate and take immediate remedial action, including the deletion of any data collected from the minor.

711bets is a Philippines-focused platform and processes the majority of personal data within Philippine jurisdiction. However, certain service providers engaged by 711bets — including cloud infrastructure providers and international payment processors — may process personal data in jurisdictions outside the Philippines.

Where personal data is transferred outside the Philippines, 711bets ensures that appropriate safeguards are in place to protect your data, including:

• Contractual data transfer agreements that impose data protection obligations on the receiving entity equivalent to those required by Philippine law;
• Transfers only to jurisdictions that have been assessed as providing an adequate level of personal data protection;
• Use of standard contractual clauses approved by the National Privacy Commission where applicable.

711bets will not transfer your personal data to any international recipient that cannot demonstrate adequate data protection safeguards. If you have questions about specific international transfers, you may contact the 711bets Data Privacy Officer as described in Section 14.

711bets reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform services. When material changes are made to this Policy, 711bets will notify registered account holders through one or more of the following methods: a notice displayed prominently on the 711bets homepage, an in-platform notification sent to your account, or an email sent to the address associated with your 711bets account.

The effective date at the top of this Policy will be updated each time a revision is published. We encourage you to review this Policy periodically to stay informed about how 711bets protects your personal data. Your continued use of the 711bets platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.

For significant changes affecting your rights or the legal bases on which we process your data, 711bets will seek fresh consent where required by the Philippine Data Privacy Act.

711bets has appointed a Data Privacy Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act and the National Privacy Commission's guidelines on DPO designation. The DPO is responsible for overseeing 711bets's compliance with this Policy and the applicable Philippine data privacy framework.

To exercise any of your data rights described in Section 10, to raise a privacy concern, to withdraw marketing consent, or to make any other data privacy enquiry, you may contact 711bets through the following channels:

If your concern is not resolved to your satisfaction after contacting 711bets, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC). The NPC is the independent government body responsible for enforcing the Philippine Data Privacy Act.